Having the full history of your customer interactions is key to manage your relationships effectively. Sentiment gives you the tools to do just that.
Sentiment includes a full audit history of every interaction you or your team ever make with a customer. You can view the full conversation history, to enable you to provide better and more efficient customer service every time. Sentiment is the only tool on the market to provide such detailed interaction history.
Sentiment includes the ability to integrate with a range of 3rd party systems and CRMs, meaning your social interactions can be accessed in real-time in additional multi channel CRMs your sales or marketing teams may use.