Sentiment makes it easy to monitor and analyse all your own channels such as FB,Twitter,Instagram,G+ and Youtube.
Also run keyword searches across the full twitter firehose, 50 million blogs and forums and online news for a full 360 view of what your customers think and say about you.
Essential to allow marketing and customer service teams to work together to understand conversation types and trends.
Choose from automatic, or manual sentiment analysis. Uncover volume trends, and top people,products and places discussed in your conversations.
Benchmark competitor performance, and identify influencers.
Drill down on any chart to understand volume and topic spikes, and reasons for negative or positive sentiment.